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MyChart Frequently Asked Questions


Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
If some of my health information on MyChart is not correct, what should I do?
Why are certain test results not shared electronically via MyChart?
How do I get the complete set of my medical records?
If I send a message to my doctor, when can I expect a reply?
What information should I provide for a prescription renewal?
Why do some of my medications listed say "Historical Provider" where the doctor's name should be?
Why are some of my medications missing from the list on the “Request Rx Renewal” page?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information?
Where can I find more information on what I can do in MyChart?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
Is my activation code my user ID?
My account has been disabled! What happened? What do I do now?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
  • Request medical appointments. (If your physician offers online appointment scheduling)
  • View billing information.
  • Update demographics, allergies, medications, and current health issues.
  • View upcoming and past appointments.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients of the physicians offering MyChart will be issued a MyChart activation code during their physician visit. This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may activate online via the Request an Activation Code page.

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

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Who do I contact if I have further questions?

You can call our MyChart Patient Support Line at 740-454-5008

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What if my physician does not participate in MyChart?

You will still receive information about your Genesis Hospital visits, Genesis test results, and upcoming Genesis Hospital procedures. You will not be able to view past or future appointments with physicians not participating in MyChart. If information such as allergies, medications, health maintenance topics, current health issues have been or need to be updated, the changes will not be reflected until a participating MyChart physician accepts the changes. Should you have any issues with MyChart, please call: 740-454-5008.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Please note for any possible inaccurate information pertaining to your hospital medical record please contact Patient Experience at 454-5946.

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When can I see my test results in MyChart?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called proxy access and allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to one of our medical facilities to request access to this convenient service or select Share My Record from the Health menu. From there you can select "Friends and family access" and modify or add new access to your health record.

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How do I get the complete set of my medical records?

You can obtain your Genesis medical records by contacting Health Information Management at 740-454-5905 and select option 3. For information from your Primary Care Physician, please call that office directly.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-4 business days. Please note that MyChart should not be used for urgent situations. Please contact your physician's office if the situation requires immediate attention or dial 911 if it is an emergency.

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What information should I provide for a prescription renewal?

You should provide your preferred pharmacy.

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Why do some of my medications listed say "Historical Provider" where the doctor's name should be?

Your MyChart participating physician will document all medications in your electronic medical record. If your MyChart participating physician did not originally prescribe the medications but documented them in your record, you will see "Historical Provider" in the provider information listed on the medication page. Medications in this category cannot be renewed through MyChart.

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Why are some of my medications missing from the list on the “Request Rx Renewal” page?

Medications that have been documented - but not prescribed - by your MyChart participating physician cannot be renewed through MyChart. The medication(s) will not show up on the "Request Rx Renewal" page in this case.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

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I forgot my password. What should I do?

You should click the "Forgot Password" link on the sign-in page to reset your password online. If you are still unable to access your account, please call 740-454-5008.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may activate online via the Request an Activation Code page. If you continue to experience problems, please call 740-454-5008.

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Where can I update my personal information?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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Where can I find more information on what I can do in MyChart?

Click here to review educational documents.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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What is your Privacy Policy?

The full Privacy Policy can be found here.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer). You may also download the MyChart app for your Android or iOS mobile device by accessing the Google Play or App Store and searching MyChart by Epic Systems Corporation.

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My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, please call 740-454-5008.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 45 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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My account has been disabled! What happened? What do I do now?

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008. Once your account has been re-activated, you can then use the "Forgot Password" link located just below the password field on the home page.

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MyChart APP/API Integration with MyChart

You can now access your medical information through applications other than MyChart. API integration creates a connection between your application and MyChart. For example, you can access your medical information in the Apple Health app by connecting it to MyChart. When you access your application you will need to enter your MyChart username and password. You will need to grant permission for the application to access your information. The information that shared through API integration is limited, use the MyChart app/website for detailed medical information.

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